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Click on the FAQs below to expand or collapse the answer. If you have a question which is not in this section, please don't hesitate to contact us.

 

General FAQs

How much will it cost?

The cost of an installation varied greatly depending on the combination of systems required. However, as a rough guide, it costs £4000-6000 for heat pump system in a small house (1-2 bedrooms) and £7000-10000 for a medium sized house (3-4 bedrooms).

The cost can be better estimated after an enquiry has been made with details of all the requirements.

 

Will the system fit into my old house?

Generally speaking, most of our systems can fit into an old building depending on the design of it. However, individual technologies do have specific requirements; for example, solar collectors must have an unshaded area.

 

Where are you based?

We’re based in Whitehaven, Cumbria, but we service the whole of England and southern regions of Scotland.

We primarily operate in the following Cumbrian towns: Whitehaven, Workington, Cockermouth, Maryport, Carlisle, Penrith, Keswick, Kendal and Barrow-in-Furness among others.

Will you charge for an engineer to come and visit the site?

No, we will never charge for a survey or site visit. All our quotations are free.

What do you need from me when you’re working on site?

We normally request the client to provide toilet facilities for our staff and waste disposal methods for construction waste.

Will you come back to service my system after you’ve installed it?

Yes, we service all of the systems annually.

What happens if something goes wrong with the system after installation?

A few of the issues that may arise can be sorted by talking through it over the phone with one of our engineers. However, if this doesn’t solve the problem we will send an engineer to come fix, at no extra cost to you.

How long is my warranty?

Our installations come with a 12-60 month warranty, depending on the type of system.

Can you work with other subcontractors on site?

No problem. We know how hectic a site can get and we will do our best to complete our job with minimal disruption to other installers.

Do you provide plumbing and electrical works for the systems you install?

Yes. If our installations require the auxiliary works then we will provide them.

How long does it take to install the system?

Depending on the system involved, it takes 3-4days. Some systems however, require different stages of installation.

Do I need to be on site when you’re installing the system?

No, you do not have to be on site but you will need to present for the handover, after all the commissioning has been done.

Can you install your systems in factories and office buildings?

Yes, we can install all of our systems on larger buildings.

Funding FAQs

How long does it take to get a grant?

It normally takes 2-3 weeks to get a grant approved, so long as the application has been carried out correctly. It takes longer for grant applications above £100,000.

How much funding can I get?

Again, it depends on your situation and the type of project. The LCBP offers up to £900 for an air-source heat pump and up to £1200 for a ground-source heat pump to householders. Greater funding is available for community projects.

Where can I get funding?

There are different funding schemes depending on your situation. The most popular is the Low Carbon Buildings Programme (LCBP) which offers grants to projects for houses and public sector buildings. These grants contribute towards the cost of installing microgeneration equipment.

Find out more on our Funding page.